FAQs
ORDER INFORMATION
How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress.
Can I modify or cancel my order after placing it?
We begin processing orders immediately to ensure fast shipment. Therefore, we are unable to modify or cancel an order after it has been placed.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other popular payment methods as displayed during the checkout process.
SHIPPING
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping times and costs may vary depending on the destination.
How long will it take to receive my order?
The total delivery time will depend on your location and the selected shipping method.
RETURNS & EXCHANGES
What is your return policy?
We accept returns of unworn, unwashed, and unused items with all original tags attached within 30 days of delivery. For hygiene reasons, certain items are non-returnable.
How do I start a return?
To initiate a return and generate a return shipping label, please visit the following portal: layeredtempo.com
How long does it take to receive my refund?
After approval, your refund will be credited to your original payment method. The timing for the refund to appear in your account depends on your financial institution.
Can I exchange an item?
We process returns for refunds. To exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired product.
PRODUCT & CARE
How can I find care instructions for my product?
Care instructions are located on the tag attached to your item. We recommend following these guidelines to maintain the quality of your product.
What should I do if I receive a damaged or defective item?
We sincerely apologize for any inconvenience. Please contact us immediately via our returns portal at layeredtempo.com, and our customer service team will assist you promptly.